The Orientation program is dedicated to serving permanent residents, convention refugees and caregivers who are new to Canada. The challenge of settling into a new country can be overwhelming; our team of diverse and highly skilled counselors work together to make the settlement experience a safe and informed one.

Services Offered

The support we offer through our Settlement Counselling Service, provides newcomers with a place to find accurate information about settling in Canada. Our counselors provide intake and assessment services to identify the needs of individual clients and make appropriate referrals based on such needs.


Support with Immigration documentation
Access to education

Childcare, health care, Canada child benefit (CCB)

Social assistance/housing
Assistance with affidavits, travel consents and invitation letters

Individual and family counselling (in depth counseling is not offered but referrals are made to meet clients needs)

Help in obtaining (SIN) social insurance numbers

We will also give you tips on banking, shopping, managing household and other everyday tasks. All of our services are free, confidential and culturally sensitive. We offer services in a variety of languages. Staff are sensitive to the diversity present in our community. We are proud to offer friendly, patient and non-judgmental service to new immigrants in the Durham Region.

Locations Offered

Ajax Welcome Centre
458 Fairall St. Ajax, ON Unit #5

For more information, click here

Pickering Welcome Centre
1400 Bayly Street, Pickering, ON

For more information, click here

Giffard Centre - Whitby
E.A. Lovell - Oshawa

Email us for more info

If you need to see a counselor in a location not listed above, please call our office to arrange time and location.

Please call Toll-Free 1-877-761-1155

Note: Check with staff