Building Stronger Communities Through Action
CDCD works alongside individuals, families, newcomers, residents, volunteers and community partners across Durham Region. Our annual reports document the reach of our programs, the supports delivered and the difference made across our communities.
Our Cumulative Impact
A cumulative view of selected measures reported across CDCD annual reports from 2017 through 2025.
SWIS Service Engagements
Reported service engagements delivered through Settlement Workers in Schools across nine annual reporting periods.
Newcomer Settlement Clients
Cumulative annual client-service counts reported through the Newcomer Settlement Program.
Information & Orientation Clients
Reported annual client-service counts through Orientation and Information settlement services.
Welcome Centre Program Accesses
Reported Ajax Welcome Centre program and service accesses across years where this measure was published.
Tax Benefits Returned to Clients
Government benefits generated through reported volunteer-supported tax filing programs.
Community Connections Activities
Group and community activities reported during years in which the annual reports used a comparable activity measure.
Our Impact Through the Years
Select an annual report year to explore some of the key measures CDCD reported during that period.
Select an annual report
How We Helped in 2025
2025 Annual Report • April 1, 2025–March 31, 2026
Clients served across Durham Region
Community ReachService providers and community partners working alongside CDCD
Community PartnershipsHousing clients served
HousingSettlement clients served
Settlement ServicesClients served through Mental Health Services
Mental HealthServices delivered through Settlement Workers in Schools
SWISAjax Welcome Centre service engagements
Welcome CentreOshawa/Clarington Welcome Centre service engagements
Welcome CentreClients served through the Donations Program
DonationsIndividuals served through the Durham Humanitarian Response Project
Humanitarian ResponseNew clients welcomed through the Resettlement Assistance Program
RAPParticipants at the Durham Non-Profit Network Regional Connects event
Community DevelopmentSource: Community Development Council Durham, 2025 Annual Report. View 2025 Annual Report
How We Helped in 2024
2024 Annual Report • primarily April 2024–March 2025
Clients served across Durham Region
Community ReachUnique service users supported through the Ajax Welcome Centre
Welcome CentreClients served through Information and Orientation Settlement Services
SettlementClients served through the Newcomer Settlement Program
SettlementService engagements delivered through Settlement Workers in Schools
SWISHousing clients served
HousingIndividuals served through the Durham Humanitarian Response Program
Humanitarian ResponseGovernment benefits returned through the Ajax Welcome Centre tax clinic
Financial ImpactSource: Community Development Council Durham, 2024 Annual Report. View 2024 Annual Report
How We Helped in 2023
2023 Annual Report • April 2023–March 2024
Clients served across Durham Region
Community ReachUnique service users engaged through Ajax Welcome Centre-led initiatives
Welcome CentreClients served through the Orientation Program
SettlementClients served through the Newcomer Settlement Program
SettlementSWIS service engagements delivered
SWISCommunity Connections activities
Community ConnectionsHousing financial assistance distributed through HSP and LEAP
HousingGovernment benefits returned through the income tax program
Financial ImpactSource: Community Development Council Durham, 2023 Annual Report. View 2023 Annual Report
How We Helped in 2022
2022 Annual Report • April 2022–March 2023
Individuals engaged through Ajax Welcome Centre-led initiatives
Welcome CentreClients served through the Orientation Program
SettlementClients served through the Newcomer Settlement Program
SettlementSWIS service engagements
SWISCommunity Connections group activities
Community ConnectionsIndividuals from 98 families served through the Durham Ukrainian Humanitarian Response Project
Humanitarian ResponseHousing financial assistance through HSP and LEAP
HousingGovernment tax benefits returned to clients
Financial ImpactSource: Community Development Council Durham, 2022 Annual Report. View 2022 Annual Report
How We Helped in 2021–22
January 2021–March 2022
Unique Ajax Welcome Centre service users
Welcome CentreOrientation Program clients
SettlementNewcomer Settlement Program clients
SettlementSWIS service engagements
SWISUnique SWIS clients served
SWISCommunity Connections group activities
Community ConnectionsCommunity Connections volunteer hours
VolunteersHousing Stability Program financial assistance
HousingSource: Community Development Council Durham, 2021–22 Annual Report. View 2021–22 Annual Report
How We Helped in 2020
2020 Annual Report
Ajax Welcome Centre program accesses
Welcome CentreUnique Welcome Centre service users
Welcome CentreOrientation Program clients
SettlementNewcomer Settlement Program clients
SettlementSWIS service engagements across 184 schools
SWISCommunity Connections group activities
Community ConnectionsIndividuals served through the Resettlement Assistance Program
ResettlementGovernment tax benefits returned to clients
Financial ImpactSource: Community Development Council Durham, 2020 Annual Report. View 2020 Annual Report
How We Helped in 2019
2019 Annual Report
Ajax Welcome Centre program accesses
Welcome CentreUnique Welcome Centre service users
Welcome CentreOrientation Program clients
SettlementNewcomer Settlement Program clients
SettlementSWIS service engagements
SWISNewcomers supported through Community Connections
Community ConnectionsHousing Stability Program financial assistance
HousingGovernment benefits generated through the Ajax Welcome Centre tax clinic
Financial ImpactSource: Community Development Council Durham, 2019 Annual Report. View 2019 Annual Report
How We Helped in 2018
2018 Annual Report
Ajax Welcome Centre program and service accesses
Welcome CentreUnique Welcome Centre service users
Welcome CentreOrientation Settlement clients
SettlementNewcomer Settlement Program clients
SettlementSWIS service engagements
SWISHouseholds receiving housing outreach assistance
HousingHousing Stability Program financial assistance
HousingGovernment tax benefits generated for clients
Financial ImpactSource: Community Development Council Durham, 2018 Annual Report. View 2018 Annual Report
How We Helped in 2017
2017 Annual Report
Ajax Welcome Centre program and service accesses
Welcome CentreUnique Welcome Centre service users
Welcome CentreOrientation Settlement clients
SettlementNewcomer Settlement Program clients
SettlementSWIS service engagements
SWISHouseholds receiving housing outreach support in Ajax and Pickering
HousingHousing Stability Program financial assistance
HousingLEAP financial assistance for hydro arrears
Energy AssistanceSource: Community Development Council Durham, 2017 Annual Report. View 2017 Annual Report
Understanding Our Impact Data
These figures are drawn from CDCD’s published annual reports and reflect the services and supports delivered during each reporting period. As our programs have evolved to respond to changing community needs, some measures and reporting methods have changed over time.
Cumulative figures represent reported service activity across multiple years and do not represent a count of unique individuals. A person may access more than one CDCD service or receive support in more than one reporting period.
Where measures were not reported consistently across all years, the cumulative total includes only the years with comparable information. Individual annual reports are linked above for additional detail.